Terms of Service

Santa Cruz Tire and Auto Care



1. Introduction

Welcome to Santa Cruz Tire and Auto Care. These Terms of Service ("Terms") govern your access to and use of our website, www.santacruztire.com, including its content, features, contact forms, and online appointment tools.

By accessing or using our website, you agree to comply with these Terms and applicable laws. If you do not agree, please discontinue using the website.

These Terms apply to website usage. Specific automotive services, estimates, repairs, warranties, and transactions may be subject to additional agreements or disclosures provided directly by Santa Cruz Tire and Auto Care.

2. About Our Business

Santa Cruz Tire and Auto Care provides automotive maintenance, tire services, and vehicle repair services to customers in Santa Cruz, California, and surrounding communities.

Business Address:
2840 Soquel Ave
Santa Cruz, CA 95062

Email: quote@santacruztire.com

Website: https://www.santacruztire.com

Information on our website is intended to help customers learn about our services and contact our team.

3. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or the experience of other visitors.

You agree not to:

• Attempt to gain unauthorized access to our website or systems.
• Introduce malicious software or harmful code.
• Misuse contact forms or appointment scheduling features.
• Submit false, misleading, or fraudulent information.
• Copy or distribute protected website materials without authorization.
• Engage in activities that disrupt website security or functionality.

We reserve the right to take reasonable steps to protect our website from misuse.

4. Automotive Services and Information

Our website may provide descriptions of automotive maintenance, tire services, inspections, diagnostics, and repairs.

These descriptions are intended for general informational purposes and do not constitute a diagnosis, guaranteed repair outcome, or binding service agreement.

The services required for a particular vehicle depend on its condition, manufacturer specifications, inspection findings, and other relevant factors.

Service availability, procedures, and recommendations may change without prior notice.

Customers should contact Santa Cruz Tire and Auto Care directly for information about specific vehicle needs.

5. Appointment Requests and Scheduling

Our website may provide contact forms or online scheduling tools that allow customers to request automotive services.

Submitting an appointment request does not necessarily guarantee an appointment until it has been confirmed through the applicable scheduling process.

Customers are responsible for providing accurate contact information, vehicle details, and service requests.

Appointment availability may vary based on staffing, scheduling capacity, vehicle requirements, and other operational factors.

If you need to modify or cancel an appointment, please contact our team directly or use the options provided by the applicable booking platform.

Any specific cancellation or scheduling policies communicated during booking will apply where appropriate.

6. Estimates, Pricing, and Payments

Prices, promotional offers, and service information displayed on our website are provided for general reference unless otherwise stated.

Actual repair costs may vary based on vehicle make and model, parts availability, labor requirements, diagnostic findings, and other relevant conditions.

Any applicable estimate, authorization, payment terms, or additional charges will be addressed through the service process and in accordance with applicable law.

Website content does not replace a written repair estimate or other required customer authorization.

7. Tire Rebates, Coupons, and Promotions

Santa Cruz Tire and Auto Care may display tire manufacturer rebates, coupons, discounts, or other promotional offers on its website.

Such offers may be subject to:

• Specific purchase dates and expiration periods.
• Qualifying tire brands, models, and sizes.
• Manufacturer eligibility requirements.
• Proof-of-purchase and rebate submission requirements.
• Limitations on combining offers.
• Additional terms provided by the manufacturer or promotional provider.

Manufacturer rebates are generally administered according to the applicable manufacturer's published rules.

Displaying a rebate or promotion does not guarantee eligibility, approval, payment, or continued availability.

Customers should review the full promotional terms and confirm eligibility before making a purchase.

8. Warranties and Service Guarantees

Certain products or automotive services may be covered by manufacturer warranties, parts warranties, or service-related guarantees.

Warranty availability, coverage, exclusions, and claim procedures depend on the applicable product, service, and written warranty terms.

Nothing on this website should be interpreted as creating an additional warranty beyond the coverage expressly provided through an applicable written agreement or required by law.

Customers should contact Santa Cruz Tire and Auto Care for details regarding warranty coverage on specific services or products.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

9. Website Content and Accuracy

We make reasonable efforts to keep the information on our website accurate and useful.

However, website content may occasionally contain outdated descriptions, typographical errors, pricing discrepancies, or other inaccuracies.

We may update, correct, or remove website information as needed.

Customers should confirm important details, including service availability, promotions, and pricing, directly with our team before relying on them.

10. Intellectual Property

Unless otherwise indicated, the text, graphics, logos, website design, and other original materials displayed on this website belong to Santa Cruz Tire and Auto Care or their respective owners.

Third-party trademarks, tire manufacturer logos, promotional graphics, and brand names remain the property of their respective owners.

Website materials may not be reproduced, redistributed, or used commercially without appropriate authorization, except as permitted by law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or tools, including appointment scheduling platforms, tire manufacturers, rebate submission websites, and other automotive resources.

These services may operate under their own terms, privacy policies, and procedures.

Santa Cruz Tire and Auto Care does not control independently operated third-party websites and is not responsible for their content, availability, or information-handling practices.

Customers should review applicable third-party terms before submitting information or completing transactions through external platforms.

12. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information.

Our Privacy Policy explains our practices regarding customer information, cookies, analytics, communications, and available privacy choices.

Please review our Privacy Policy for additional information.

Where applicable, personal information will be handled in accordance with relevant privacy laws and the disclosures provided in that policy.

13. SMS and Email Communications

Customers may receive appointment reminders, service updates, customer support communications, or promotional messages, depending on their interactions with our business and applicable consent.

Marketing messages will be sent only where appropriately authorized.

Message frequency may vary, and standard message and data rates may apply to SMS communications.

Customers may opt out of applicable SMS programs by replying STOP or unsubscribe from marketing emails using the instructions provided in those messages.

For more information about communication practices and consent, please review our Privacy Policy.

14. Disclaimer of Website Warranties

Our website and its informational content are provided on an "as available" basis.

While we strive to maintain a functional and accurate website, we do not guarantee uninterrupted access, error-free operation, or that all website information will remain current at all times.

To the extent permitted by applicable law, we disclaim warranties relating specifically to website availability and informational content.

This disclaimer does not eliminate any warranties, consumer protections, or other legal rights that apply to automotive products or services.

15. Limitation of Liability

To the extent permitted by applicable law, Santa Cruz Tire and Auto Care is not responsible for losses arising solely from temporary website interruptions, technical errors, unauthorized misuse of the website, or reliance on general website information where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

These provisions do not replace applicable consumer protections, repair agreements, or obligations relating to automotive services.

16. Changes to Website Services

We may modify, suspend, update, or discontinue website features or content as necessary for operational, security, or business reasons.

We may also update service descriptions, appointment tools, or promotional information to reflect current offerings.

Changes to the website do not automatically modify existing service agreements with customers.

17. Governing Law

These Terms are governed by applicable laws of the State of California and the United States, without limiting any mandatory consumer rights or protections.

Any disputes will be addressed in accordance with applicable legal requirements and any separate enforceable agreements between the parties.

18. Changes to These Terms

Santa Cruz Tire and Auto Care may update these Terms periodically to reflect changes in website functionality, business operations, or legal requirements.

The most recent revision date will appear at the top of this page.

We encourage visitors to review these Terms periodically.

Where required by law, additional notice or consent will be provided.

19. Contact Information

For questions regarding these Terms of Service or our website, please contact:

Santa Cruz Tire and Auto Care

2840 Soquel Ave
Santa Cruz, CA 95062

Email: quote@santacruztire.com

Website: https://www.santacruztire.com

Draft Notice: These Terms of Service are provided for review and must be confirmed by Santa Cruz Tire and Auto Care before publication as final website terms. They should also be reviewed by a qualified legal professional where appropriate.